WHAT ARE YOUR HOURS?
Our staffed hours vary at each club so please visit the top of the club page of the branch you would most likely use. For access outside of staffed hours members can use of 24HR access using the scanners located at the front entrance. INote during public holidays or during other events, staffed hour changes will be posted on our website or on our social media page.
HOW OLD DO I HAVE TO BE TO BECOME A MEMBER?
Our members range from 14 to over 90 years of age. If you are under 16 years you will need to work out with a parent, guardian over 20 years of age, or with one of our personal trainers.
CAN I TRANSFER MY MEMBERSHIP TO SOMEONE ELSE?
Yes you may transfer your membership to another person who is not a current member. Just come and see us at gym reception to discuss the details on how this process works.
CAN I FREEZE MY MEMBERSHIP?
Yes, you may freeze your membership for overseas travel or serious illness of a month or more, up to a maximum of 3 months. Any requests for a membership freeze must be made in writing by completing a form at gym reception or emailing your club using the link on their club page. Please note freezes do not reduce your minimum contracted period, this will automatically extend by the amount of time you were away.
AM I CONTRACTED INTO MY PAYMENTS MEMBERSHIP?
Yes, but if your circumstances change you can request to finish your term early and pay an early exit fee. Another option is to find another person to take over the remaining time left on your membership using our transfer option as explained above.
DO YOU HAVE A LIMIT ON MEMBER NUMBERS?
Yes. When considered too busy at peak times we will consider a waiting list. A high quality equipment-to-member ratio is our aim to avoid queuing issues.
THERE ARE A 5 OR MORE OF US WANTING TO JOIN. CAN WE GET A GROUP SAVING?
Yes, there are savings to be made on groups of 5 or more joining together. Please email any requests for group rates to email@example.com
CAN I USE MY MEMBERSHIP CARD AT ALL THE JUSTWORKOUT BRANCHES?
Yes, your membership card will allow you to access all branches.
WHAT SAFETY PRECAUTIONS ARE THERE?
We have first aid kits at all branches and most have AEDs. Our staff and personal trainers are REPs (NZ register of exercise professionals) certified and are required to have current CPR & First Aid certificates. Trainers are instructed to check all new members for potential exercise-related health risks and to politely caution any member who is using dangerous exercise form.
HOW DO I GO ABOUT HIRING A PERSONAL TRAINER?
Come and talk to us at reception or on the gym floor about what your requirements are and we can find a trainer that best suits your needs. Most of our personal trainers offer your first introductroy session free.
WHAT IF I PREFER A DIFFERENT PERSONAL TRAINER?
You are welcome to email your request to do this to firstname.lastname@example.org but please understand all of our personal trainers are qualified, experienced and were carefully chosen to be part of our team.
CAN I BRING MY OWN PERSONAL TRAINER?
No unfortunately. We have some of the best, most experienced personal trainers in the country. who are all self-employed and we need to look after them and their businesses.
WHAT SHOULD I WEAR?
Comfortable, loose clothing or workout gear and footwear that covers your entire foot. You also need to bring a workout towel and drink bottle. For the benefit of others we also suggest you use deodorant when working out at the gym.