Frequently Asked Questions

Here are some things we get asked regularly. If your question is not answered, give us a ring on 0508 JustWorkout or send us an email

Didn’t find the answer to your question? Give us a call on 0508 587 896 or fill out the contact us form and we’ll get back to you.

Our staffed hours can be found at the top of each club page and outside of staffed hours the gyms have 24HR access via a scanner located at the front entrance. To check what our holiday staffed hours are go to our website or facebook page or give us a call.

Our members range from 14 to over 90 years of age. If you are under 16 years you will need to work out with a parent, guardian over 20 years of age, or with one of our personal trainers.

Yes you may transfer your membership to another person who is not a current member. Just come and find us at gym reception to discuss the details on how this process works.

Yes. You may freeze your membership for overseas travel or serious illness of a month or more, up to a maximum of 3 months. Any requests for a membership freeze must be made in writing by completing a form at gym reception or emailing info@justworkout.co.nz. Please note freezes do not reduce your minimum contracted period, which is extended automatically by the amount of time you were away.

Yes. We need to uphold the minimum term of your agreement, but if your circumstances change you may ask to buy out the remainder of your agreement or transfer the remaining time to a new joining member as above.

Yes. When considered too busy at peak times we will consider a waiting list. A high quality equipment-to-member ratio is our aim to avoid queuing issues.

Yes, there are savings to be made on groups joining together for 6 months or more depending on your needs and current promotional offers. Please email any requests for group rates to info@justworkout.co.nz

Yes, your membership card will allow you to access all branches including our 24 Hour gyms.

We have first aid kits at all branches and most have AEDs. Our staff and personal trainers are REPs (NZ register of exercise professionals) certified and are required to have current CPR & First Aid certificates. Trainers are instructed to check all new members for potential exercise-related health risks and to politely caution any member who is using dangerous exercise form.

Come and talk to us at reception or on the gym floor about what your requirements are and we can find a trainer that best suits your needs. Most of our personal trainers offer your first introductroy  session free.

You are welcome to email your request to do this to info@justworkout.co.nz but please understand all of our personal trainers are qualified, experienced and were carefully chosen to be part of our team.

Yes, your membership card will allow you to access all branches including our 24 Hour gyms.

Comfortable, loose clothing or workout gear and footwear that covers your entire foot. You also need to bring a workout towel and drink bottle. For the benefit of others we also suggest you use deodorant when working out at the gym.

Choose fitness with a personal touch at JustWorkout

Choose fitness with a personal touch at JustWorkout. From the very first time you step inside our gym, we’ll take time to understand your specific needs. And if you choose to join, we’ll go one step further and create a personalised programme that helps you reach your goals faster.