Frequently Asked Questions

Here are some things we get asked regularly. If your question is not answered, give us a ring on 0508 JustWorkout or send us an email


Opening hours can be found at the top of each club page. Our clubs are typically closed for public holidays like Queens Birthday and Labour day, or open but unstaffed in the case of our 24HR clubs. To double check opening hours over these times please check our facebook page or give us a call.

Our members range from 14 to over 90 years of age. If you are under 16 years you will need to work out with a parent, guardian over 20 years of age, or with one of our personal trainers.

Yes. We will do this on approval of the new member, however this will incur a transfer fee to cover the cost of a new assessment and programme for the incoming new member. Please see reception for details and costs.

Yes. You may freeze your membership for overseas travel or serious illness of a month or more, up to a maximum of 3 months. Any requests for a membership freeze must be made in writing by completing a form at gym reception or emailing Please note freezes do not reduce your minimum contracted period, which is extended automatically by the amount of time you were away.

Yes. We need to uphold the minimum term of your agreement, but if your circumstances change you may ask to buy out the remainder of your agreement or transfer the remaining time to a new joining member as above.

Yes. When considered too busy at peak times we will consider a waiting list. A high quality equipment-to-member ratio is our aim to avoid queuing issues.

Yes, there are savings to be made on groups joining together for 6 months or more depending on your needs and current promotional offers. Please email any requests for group rates to

Yes, your membership card will allow you to access all branches including our 24 Hour gyms.

We have first aid kits at all branches and most have AEDs. Our staff and personal trainers are REPs (NZ register of exercise professionals) certified and are required to have current CPR & First Aid certificates. Trainers are instructed to check all new members for potential exercise-related health risks and to politely caution any member who is using dangerous exercise form.

Personal Trainers rates vary depending on qualifications and experience but usually start at around $60 per hour or $35 per half hour. You could also ask them about sharing personal training sessions with your friends or another client, which will assist with your budget. Some of our trainers participate in our Success Starter pack where the gym and trainer subsidise the first 3 sessions for just $99.

We encourage you to talk to one of our client services team who can help you find a trainer that best suits your needs. You are welcome to try sessions with different trainers to add valuable training knowledge. Most of our trainers offer a first initial consultation or session free.

This is possible under special circumstances so it’s best to ask your trainer to email us at to apply. We have a careful process to introduce quality, qualified trainers to our membership and there is a an agreement and minimum standard to live up to.

Comfortable, loose clothing or workout gear and footwear that covers your entire foot. You also need to bring a workout towel and drink bottle. For the benefit of others we also suggest you use deodorant when working out at the gym.

Didn’t find the answer to your question? Give us a call on 0508 587 896 or fill out the contact us form and we’ll get back to you.